Employee Satisfaction

Satisfaction survey

• Measurement of employee satisfaction by distributing standardized surveys among employees e.g. 15five, office vibe, culture amp.
• Most of the time these surveys are conducted quarterly or twice a year. Some companies start very early (from 20 employees onwards), while others claim that results are only representable from a sample of 50 people onwards.

eNPS

• In line with measuring customer loyalty, eNPS (employee Net Promoter Score) is used in employee surveys and is intended to measure employee loyalty. Thus, monitoring your company’s eNPS allows to gain a good understanding of how loyal and engaged your workforce is. The eNPS is based on a simple question e.g. “How likely are you to recommend us as a place to work for your family and friends?” - See Leapsome’s Playbook for a helpful overview: Link
• Providers that might be useful on your way:

Leapsome: Performance Management & Engagement Software

Create a cycle of performance management and personalized learning that powers employee engagement and the success of your business. Align everyone around your mission to keep that true sense of belonging. Check-in on your team's well-being, and provide them with the support they need.



www.leapsome.com



ENPS: alle Infos zum Employee Net Promoter Score | Qualtrics

Grundsätzlich stellt jeder Wert über 0 ein positives Ergebnis dar, denn das bedeutet, dass das Unternehmen mehr Promoter als Kritiker beschäftigt. Bei einem Wert unter 0 sollten unbedingt Maßnahmen eingeleitet werden, um die Mitarbeiterzufriedenheit zu verbessern. Daher bietet es sich an, die ENPS-Erhebung regelmäßig zu wiederholen, um etwaige Veränderungen der Mitarbeiterzufriedenheit im Blick zu behalten.



www.qualtrics.com

• Furthermore, we have gathered some example questions from our portfolio companies:
• Create 5-7 overarching dimensions with not more than 25-30 questions in total
• Example of dimensions + questions:
• General
• How long have you been with the company? (free text)
• Do you belong to the management team? (yes/no)
• How likely are you to recommend the company to a friend? (scale)
• Would you re-apply to your job? (yes/no)
• If no — Why?
• Organizational leadership
• How satisfied are you with the communication of the leadership team? (scale)
• How clear is the vision, mission, strategy? (scale)
• How could you help the company to achieve its goals? (free text)
• Culture & Values
• How do you like the team culture? (scale)
• Do you feel that co-workers treat each other with respect? (scale)
• How valued do you feel? (scale)
• Do the values of the company represent the culture? (scale)
• Office & Work Setting
• Are you happy with the current working set-up? (e.g. remote, hybrid, office) (scale)
• If no — Why?
• Benefits & Personal Development
• How clear is the career path? (scale)
• Are you able to unleash your full potential at the company? (scale)
• If no — Why?
• How happy are you with the current employee benefits? (scale)
• What benefit is missing for you personally? (free text)
• Final Questions
• What would be one thing you would change? (free text)
• Comments, Feedback (free text)

• Communicating the results of your employee satisfaction survey is extremely important to make employees feel valued and heard.
• Most of our portfolio companies present the results in an all-hands meeting. Either they conduct (1) “Ask me anything”-Sessions with the founders or (2) collect the questions upfront (sometimes even anonymously) and then answer them in the meeting.